All returns must be made within 14 days from the date of shipment. We carefully inspect orders prior to shipment; upon receipt, please inspect your purchase and notify us of any damage. We will arrange for a prompt replacement. If you are dissatisfied with any non-personalized merchandise, you may return your purchase for a refund of the merchandise value. Shipping charges will not be reimbursed.
We cannot accept returns on personalized items for reasons other than defects in the material or workmanship.
We also cannot offer refunds on our clearance items, but would be happy to exchange your item for credit or replacement.
If you receive a damaged or incorrectly personalized item, or if you are missing an item please contact our Customer Service Department.
Phone: 514-893-7192
Monday- Friday 8:00AM – 10:00PM
Saturday 8:00AM – 5:00PM
Sunday 8:00AM – 5:00PM (Central)
Email: Karim@groupekc.com
Please allow 24 hours in turn-around time for an email response.